Privacy Policy

At LoanMoni, your privacy is the foundation on which we build everything. This Privacy Policy explains what personal data we collect when you use our mobile application ("the App"), how we use and protect it, and the rights you hold over your own information.

By installing or using the App, you agree to the practices described in this Policy. If any part of this Policy is not acceptable to you, please discontinue use of the App immediately.

Capitalized terms not defined in this Privacy Policy carry the meanings assigned to them in our Terms of Service. "Personal Data" refers to any information that identifies or can reasonably identify you as an individual.

To deliver our credit services reliably and securely, LoanMoni may collect the following categories of information. All data is transmitted over encrypted connections and stored on secure infrastructure at:

a. Identity and Financial Information

This includes your full name, date of birth, phone number, national identification number, income details, and residential address. We collect this to verify your identity, assess your credit eligibility, and comply with regulatory requirements.

b. Device and Technical Data

We may collect device model, operating system version, unique device identifiers, network parameters, and mobile usage statistics. This data helps us detect suspicious activity and maintain platform security.

c. Location Information

With your explicit consent, we may collect approximate location data to verify service availability in your region and to satisfy applicable local regulatory requirements. You can withdraw this consent at any time through your device settings.

d. App Usage Data

We collect signals about how you interact with the App — including session duration, feature usage patterns, and anonymised crash reports — to diagnose issues and continuously improve your experience. This data cannot be linked back to your identity for credit-decisioning purposes.

e. Installed Applications

We may collect metadata about third-party applications installed on your device, including version numbers and update frequency, to refine our credit assessment models and better understand financial behaviour patterns.

LoanMoni processes your personal data only for specific, legitimate, and clearly defined purposes:

• Verifying your identity and reducing the risk of fraud
• Creating and managing your user account
• Assessing your credit eligibility and conducting financial risk reviews
• Sending service notifications, payment reminders, and critical updates
• Meeting statutory obligations, including KYC and AML requirements
• Responding to support requests and resolving account disputes
• Improving the reliability, performance, and features of our platform

We will never sell your personal data or process it beyond the scope of your consent.

LoanMoni does not sell your data to third parties. We may share your information in the following limited circumstances:

• Credit bureaus and financial partners: to perform credit checks and facilitate your credit line
• Regulated service providers: who assist us with identity verification, fraud detection, and payment processing under strict confidentiality agreements
• Legal and regulatory authorities: where required by law, court order, or governmental regulation
• Successors in business: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity under equivalent protections

We retain your personal data for as long as required to deliver our services and fulfil applicable legal obligations. When you submit a valid account or data deletion request, we will act on it promptly — unless retention is required for compliance, audit, or dispute resolution purposes.

Fully anonymised data that cannot identify any individual may be retained indefinitely for internal analytical and research purposes.

Depending on your jurisdiction, you may be entitled to exercise the following rights regarding your personal data:

To exercise any of these rights, contact us at support@loanmoni.com. We will respond to all data-related requests within 30 days.

LoanMoni employs a multi-layered approach to data security, including end-to-end encryption in transit and at rest, role-based access controls, and continuous infrastructure monitoring. We conduct regular security reviews and promptly apply updates to address emerging threats.

While no system can guarantee absolute security, we adhere to recognised industry standards and take every reasonable step to protect your data at all times.

We may revise this Privacy Policy as our services evolve or as regulatory requirements change. For material updates, we will notify you through the App or by email prior to the changes taking effect. Continued use of LoanMoni after any update constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how we handle your data.